Lourdes Sousa Combe has earned a Master’s in Business Administration and a Bachelor’s in Hospitality Management at ESDAI-UP, as well as a Specialization in Hospitality Services in Mexico. Her ample professional education also includes different foreign courses: a Specialization in Hotel Business and Restaurant Management at Cornell University, USA. A Specialization at the Hotel and Tourism School “Spermalie” in Bruges, Belgium. Specialized training in General Services at the Methodist Hospital, in Houston, Texas. A Hospital Cleaning Course at the Navarra University in Spain and in APPA (Institute for Facilities Management), USA.
For more than 45 years, she has been a professor, researcher, trainer, auditor, and advisor in the hospitality industry in Latin America. Her lines of research and development include customer services, housekeeping, food and beverages, hotel laundry and dry cleaning, restaurants, schools, universities, and hospitals, in North America, Central and South America. She has participated in radio and TV programs and collaborated in diverse specialized magazines.
Lourdes is the co-author of the book: “El Servicio de Limpieza: Ciencia y Administración” (The Cleaning Services: Science and Administration), Limusa Editorial, and author of the following books: “Lavado y Cuidado de Ropa y Textiles” (Laundry Care and Textiles); “Limpieza Profesional” (Professional Cleaning); “Lavandería y Tintorería Profesional” (Professional Laundry and Dry Cleaning) and “Limpieza Verde” (Green Cleaning), Trillas Editorial.
Since 2006, Lourdes has participated as a Speaker and Trainer for ISSA members in Latin America and USA. She is the current Spanish-speaking Master Trainer for CMI at ISSA.